Returns & Exchanges

RETURN POLICY

Thank you for shopping with Pajama Factory. We want you to be completely satisfied with your purchase. We hope to ensure you shop with us again!

Return shipping is FREE if shipped from within the contiguous United States. Unfortunately, we cannot accept returns on international orders. Please note that any shipping charges are not refundable.

* For returns originating in Alaska, Hawaii, Puerto Rico, or other U.S. Territories, return shipping is $11.95. 

 

  • We are accepting exchanges at this time. Please include in the comments section below the merchandise you would like to exchange and what your new desired size is.

  • All items must retain their original tags. Merchandise must not be worn, altered or washed.

  • Original shipping & handling charges are not refundable.


      SALE MERCHANDISE

      • In the case of a flash sale, black Friday, or any other special event where merchandise is discounted, all sales are final. No returns will be accepted.

       

      Please allow 2 weeks for us to receive and issue your refund, whether it be in original payment form or web credit.

       

      All returns are at the discretion of our Return’s Department and we reserve the right to deny any return that doesn’t comply with Pajama Factory’s return policy.

       

      Please make sure that all merchandise has not been worn, washed, or altered and with all original tags attached. We do not accept returns on any intimates bottoms, or clearance items. This merchandise is FINAL SALE.